At Facloth.com, we strive to ensure that you are fully satisfied with your purchase. However, if for any reason you are not completely happy with your order, we offer a clear and straightforward return policy, in compliance with European consumer protection laws.

1. Right to Return and Refund

As a consumer in the European Union, you have the right to return any item purchased on Facloth.com within 14 days of receiving your order, for a full refund, subject to the conditions below.

  • Returns are accepted within 14 days: You must notify us of your intent to return the items within 14 days of receiving the products.
  • Condition of Items: Items must be unused, unworn, and in their original condition, with all tags, labels, and packaging intact. Please ensure the items are not damaged, altered, or washed.
  • Exemptions: Certain products, such as intimate apparel, swimwear, or items marked as non-returnable, may not be eligible for return due to hygiene reasons. Please check the product page for specific return restrictions.

2. How to Return Your Items

To initiate a return:

  1. Contact Us: Please send an email to [email protected] within 14 days of receiving your order, indicating the items you wish to return and the reason for the return. Please include your order number and contact details.
  2. Return Authorization: Once your return request is confirmed, you will receive instructions on how to return the item(s) to us.
  3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely.
  4. Return Address: Please send your returns to the following address:
    • Facloth.com Returns
      • 439 ROUTE DE LA SEDS
      • 13127 VITROLLES, France

3. Refund Process

Once we receive and inspect the returned items, we will process your refund. Please allow up to 14 business days for us to issue the refund. The refund will be credited to the original payment method used for the purchase.

  • Refund Amount: The refund will cover the full purchase price of the item(s) returned. However, shipping costs are not refundable, unless the item is faulty or not as described.
  • Partial Refunds: If the returned item is damaged, missing parts, or shows signs of use, we may issue a partial refund or refuse the return.

4. Defective or Incorrect Items

If the item you received is defective, damaged, or not what you ordered, please contact us immediately at [email protected]. We will arrange for a free return, and you will receive a full refund, including any shipping fees you paid.

In case of a defective or incorrect item, we may also offer you an exchange for the same item or a similar product, subject to availability.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the replacement item.

6. Non-EU Customers

If you are a customer outside the EU, you may still return items in accordance with our standard return policy. However, please be aware that you may be responsible for return shipping costs and any customs duties or taxes that apply. We recommend using a reliable courier service to ensure the return reaches us safely.

7. Late Returns

Returns made after the 14-day return window will not be accepted unless the item is faulty or has a manufacturing defect. In such cases, please contact us at [email protected] to discuss your options.

8. Contact Information

If you have any questions regarding our return policy or need assistance with a return, please don’t hesitate to contact us:

  • Email: [email protected]
  • Phone: +33-60779727
  • Address: 439 ROUTE DE LA SEDS, 13127 VITROLLES, France