At Facloth.com, we strive to provide a secure, convenient, and reliable payment process for our customers. By making a purchase on our website, you agree to the following Payment Terms. Please read these terms carefully before completing your order.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on Facloth.com:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: Customers can pay securely through their PayPal account.
  • Stripe: Payments are processed through Stripe, a secure third-party payment processor that complies with PCI DSS (Payment Card Industry Data Security Standard) to ensure your payment information is safely handled.
  • Other Local Payment Methods: Depending on your location, additional payment methods may be available. These will be displayed at checkout.

2. Currency and Pricing

  • All prices are listed in Euros (EUR) unless otherwise specified.
  • Shipping costs will be calculated at checkout, based on your shipping address and the delivery method you choose.
  • Taxes (VAT): Prices on the website include VAT (Value Added Tax) where applicable for European Union customers. The applicable VAT rate will be displayed at checkout depending on the country of delivery.
  • If you are located outside the EU, please be aware that your order may be subject to customs duties, taxes, and fees upon arrival. These additional charges are the responsibility of the customer, and we recommend that you check your country’s customs regulations for further details.

3. Order Confirmation and Payment Processing

  • Order Confirmation: After you submit your order and payment information, you will receive an order confirmation email indicating that we have received your order. This is not an acceptance of your order.
  • Payment Authorization: Payments are authorized once your payment is successfully processed. If your payment method is declined, you will be notified, and you will need to resolve the issue before your order can be processed.
  • Payment Processing: Once payment is successfully processed, we will prepare and ship your order. If your order cannot be processed for any reason (e.g., insufficient stock, payment issues), you will be notified, and we will provide you with the option to either modify your order or receive a refund.

4. Payment Security

  • Payment Processing: Payments on Facloth.com are processed securely through Stripe, a third-party payment processor. Stripe uses Secure Socket Layer (SSL) encryption and other security protocols to protect your payment information during transactions.
  • PCI DSS Compliance: All payments are processed in compliance with Payment Card Industry Data Security Standards (PCI DSS), ensuring that your credit card and personal details are kept secure.
  • Fraud Prevention: We have implemented fraud detection mechanisms to prevent unauthorized transactions. If any suspicious activity is detected, we may request additional verification or decline the transaction to protect both you and us from fraud.

5. Order Cancellations and Modifications

Once your order is placed, we begin processing it promptly to ensure quick delivery. However, if you wish to modify or cancel your order, please contact us as soon as possible at [email protected]. If your order has already been processed and dispatched, we will not be able to cancel or modify it. You may, however, return the items following our Return Policy once they arrive.

6. Refunds

  • Refund Eligibility: Refunds are processed in accordance with our Return Policy. If you return items within the specified return window and meet all return conditions, we will issue a refund to your original payment method.
  • Refund Processing Time: Refunds will be processed within 14 business days from the date we receive the returned items. Please note that it may take additional time for the funds to appear in your account, depending on your payment method or bank’s processing times.
  • Partial Refunds: If a returned item is damaged or shows signs of wear, we may issue a partial refund based on the condition of the product. In cases where a refund is issued, the amount will be credited to your original payment method.

7. Payment Declines and Errors

  • Declined Payments: If your payment is declined for any reason, you will be notified, and we will not proceed with processing your order. You may update your payment details or use a different payment method to complete the purchase.
  • Payment Errors: In the event of a system or technical error affecting payment processing, we will contact you to resolve the issue. We reserve the right to cancel any order where a payment error has occurred and issue a full refund.

8. Pre-Orders and Backorders

If you place an order for a pre-order or backordered item, we will charge your payment method at the time of order. In the case of a delayed shipment, we will notify you of the new estimated delivery date. You will have the option to cancel the pre-order or backorder if it no longer meets your needs.

9. Pricing Errors

We make every effort to ensure that the prices listed on Facloth.com are accurate. However, if a pricing error occurs and the correct price is lower than the listed price, we will charge the lower price. If the correct price is higher than the listed price, we will notify you of the error and allow you to cancel your order or proceed with the correct pricing.

10. Currency Conversion Fees

If you are making a purchase from a country outside of the Eurozone, your payment provider or bank may apply currency conversion fees. These fees are charged by your bank or card issuer and are outside of our control.

11. Security and Fraud Protection

To further protect you and us from fraudulent transactions, we may use additional verification methods, including:

  • Address Verification System (AVS): This system helps confirm that the billing address you provide matches the address on file with your bank or card issuer.
  • 3D Secure: For certain transactions, we may require you to complete additional authentication (e.g., entering a verification code sent to your mobile device) to authorize the payment.

12. Customer Support

If you have any questions or concerns about payment processing, please contact us: