Facloth.com (referred to as “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or make a purchase through Facloth.com.

By using our services, you consent to the collection and use of your personal data as outlined in this policy.

1. Information We Collect

We collect the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, billing and shipping addresses, payment information (credit/debit card details, PayPal account), and any other information you provide during the ordering process.
  • Account Information: If you create an account with us, we will collect your login details (email address and password) and any information you choose to store in your account profile (such as preferences or order history).
  • Transaction Data: Details of the products you purchase, transaction amounts, and payment method.
  • Usage Data: Information about how you use our website, including IP address, browser type, operating system, pages viewed, and time spent on our site.
  • Marketing Data: If you subscribe to our newsletter or receive marketing communications, we will collect your preferences, interests, and interactions with marketing campaigns.

2. How We Collect Information

  • Direct Interactions: You provide personal data directly when you place an order, create an account, or contact us.
  • Automated Technologies: We may collect information about your usage of our website through cookies, analytics tools, and other tracking technologies. These help us understand how you interact with our site and improve your user experience.
  • Third-Party Sources: We may also collect information from third-party sources, such as payment processors, delivery companies, and social media platforms, when you interact with us through those channels.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • Order Fulfillment: To process and deliver your orders, manage payments, and provide customer service.
  • Account Management: To create and manage your account, track your order history, and personalize your experience.
  • Communication: To communicate with you about your orders, provide updates, and respond to your queries. If you sign up for our newsletter, we will send you marketing emails about promotions, new products, and other updates.
  • Improving Our Services: To analyze how customers use our website, improve functionality, and enhance your shopping experience.
  • Compliance: To comply with legal obligations, such as tax regulations and fraud prevention measures.

4. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: We need your personal data to fulfill the contract we have with you (e.g., processing orders, delivering products, etc.).
  • Consent: Where required, we will obtain your consent before sending you marketing communications or using certain tracking technologies (e.g., cookies).
  • Legitimate Interests: We may process your data for legitimate business purposes, such as improving our services, fraud prevention, and analyzing customer behavior.
  • Legal Obligations: We may process your data to comply with legal obligations (e.g., tax, financial reporting, and fraud prevention laws).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience. Cookies are small data files stored on your device that help us recognize your preferences and improve our website’s functionality.

  • Types of Cookies We Use:
    • Essential Cookies: These cookies are necessary for the basic operation of the website and for processing your orders.
    • Analytical Cookies: These cookies help us analyze website traffic and improve our services. We use tools like Google Analytics to collect anonymous data on website usage.
    • Marketing Cookies: These cookies allow us to deliver personalized advertising and marketing messages based on your browsing behavior.

You can manage or disable cookies through your browser settings, but doing so may affect the functionality of certain parts of our website.

6. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information with the following categories of service providers:

  • Payment Processors: We share payment information with trusted third-party payment processors such as Stripe to complete your transactions securely.
  • Shipping Partners: We share your shipping details with delivery companies to fulfill your order.
  • Service Providers: We may share your data with other service providers who help us operate the website and run our business, such as email marketing platforms or customer support systems.
  • Legal Obligations: We may disclose your data if required by law, regulation, or legal process, such as a court order or government request, to protect our rights or the rights of others.

We ensure that any third-party service providers we share your data with comply with data protection regulations and implement appropriate security measures.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

  • Order Data: We retain order and payment information for as long as necessary to process your order, handle returns, and comply with legal requirements (e.g., tax or warranty purposes).
  • Account Data: If you have an account with us, we will retain your account information as long as you maintain an active account or request deletion.
  • Marketing Data: If you subscribe to our newsletter, we retain your email address until you unsubscribe.

You may request the deletion of your personal data at any time, subject to applicable legal obligations.

8. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete data we hold about you.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and transfer it to another data controller.
  • Right to Object: You can object to the processing of your personal data, particularly for direct marketing purposes.
  • Right to Withdraw Consent: If we process your data based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by law.

9. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. These measures include encryption, secure payment gateways, and access controls for our staff and partners.

While we take all reasonable precautions to protect your data, please note that no method of data transmission over the internet is completely secure. We cannot guarantee the absolute security of your data.

10. Third-Party Links

Our website may contain links to third-party websites. These websites are not operated or controlled by us, and we are not responsible for their privacy practices. We recommend that you review the privacy policies of any third-party sites before submitting your personal data.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this Privacy Policy periodically for any updates.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: [email protected]
  • Phone: +33-60779727
  • Address: 439 ROUTE DE LA SEDS, 13127 VITROLLES, France