At Facloth.com, we take the security of your personal data and payment information very seriously. We have implemented a variety of security measures to ensure that your shopping experience is safe, secure, and confidential. This Security Policy outlines how we protect your information and what you can do to ensure your own safety while using our website.

1. Data Encryption

To protect your personal and payment information, Facloth.com uses Secure Socket Layer (SSL) encryption technology. SSL encrypts the data sent between your browser and our server, ensuring that sensitive information such as credit card details, passwords, and personal information is securely transmitted.

When you make a purchase or provide personal details on our site, the communication between your computer and our server is encrypted with a 256-bit SSL certificate. This makes it nearly impossible for unauthorized third parties to intercept or read your data.

2. Payment Security

We understand the importance of safeguarding your financial information during transactions. To ensure your payment data is securely processed:

  • Third-Party Payment Processors: We use trusted, secure third-party payment processors like Stripe to handle all payments. These processors comply with the Payment Card Industry Data Security Standard (PCI DSS) to guarantee the security of your credit card information.
  • Tokenization: When you make a payment, your sensitive information is tokenized. This means that your payment details are converted into a unique token that cannot be used for other transactions, offering an extra layer of security.
  • Fraud Prevention: Stripe and other payment providers use advanced fraud detection measures to ensure that your payments are processed securely. They employ machine learning and real-time analysis to detect suspicious transactions and prevent fraud.

3. Account Security

To further protect your personal data, we recommend using a strong, unique password for your Facloth.com account. You are responsible for keeping your account login details, including your password, confidential.

  • Password Protection: We require all users to create strong passwords with a combination of letters, numbers, and symbols.
  • Two-Factor Authentication (2FA): While not currently implemented, we encourage using two-factor authentication on accounts that support it for added protection.

If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

4. Data Storage and Protection

We take steps to ensure that all customer data is stored in a secure environment. This includes:

  • Secure Servers: All personal data and transaction information are stored on secure, encrypted servers, which are protected by firewalls and anti-virus software.
  • Access Control: Only authorized personnel at Facloth.com are allowed access to sensitive information, and they are trained to handle this data securely. We limit access to personal information to those employees or contractors who require it to fulfill orders or provide customer service.
  • Data Minimization: We only collect the minimum amount of personal data necessary to process your order and provide our services. We do not store payment card information on our systems.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on Facloth.com. While cookies help us provide a more personalized and efficient shopping experience, they also enable security features such as session management and authentication.

  • Session Cookies: These cookies help maintain your session when you navigate through our website, ensuring you stay logged in and that your shopping cart is updated.
  • Analytics Cookies: We use analytics services like Google Analytics to collect anonymous data about how you use our website, helping us identify potential security issues.
  • Opting-Out: You can disable or block cookies through your browser settings, but this may affect the functionality of the website.

6. Privacy and Data Protection

Your privacy is a priority at Facloth.com, and we are committed to protecting your personal data. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

We comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR) for customers in the European Union. This ensures that your data is handled in accordance with the highest standards of privacy and security.

7. Security Best Practices

We encourage you to take the following steps to protect your personal data while using our website:

  • Use Strong Passwords: Ensure that your account password is unique, at least 8 characters long, and includes a mix of uppercase and lowercase letters, numbers, and symbols.
  • Log Out After Use: Always log out of your account after completing your shopping session, especially on shared or public devices.
  • Monitor Your Accounts: Regularly check your bank and credit card statements for any unauthorized transactions and report them to your payment provider immediately.

8. Notifications of Security Breaches

In the unlikely event of a data breach that compromises your personal information, we will notify affected users immediately. We will also take steps to remedy the situation, prevent further breaches, and inform relevant authorities if necessary.

9. Limitation of Liability

While we take every reasonable precaution to protect your data, no system or method of transmission is completely secure. Therefore, Facloth.com does not guarantee the absolute security of your personal information or payments. We are not liable for any damages resulting from a breach of security, but we will take appropriate action to address and resolve any issues.

10. Updates to This Security Policy

We may update this Security Policy periodically to reflect changes in our practices or services. Any updates will be posted on this page with the latest revision date. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns about the security of your personal data or any other security-related issues, please contact us:

  • Email: [email protected]
  • Phone: +33-60779727
  • Address: 439 ROUTE DE LA SEDS, 13127 VITROLLES, France